• If a client requests a higher-grade raw silk (for example, changing from 60 count to 80 count), additional charges apply. The final look and drape are not guaranteed after this change.
• Fabric thinness or transparency cannot be disputed later. We strongly recommend an in-person visit to view the actual material before placing an order.
• Edited shoot/campaign images may differ from the real outfit due to lighting, screen, and device settings. Colors may appear different across devices; online images should not be relied upon for exact shade matching.
• Visit us in person to view true color, texture, and finish.
• Sizes provided online are accepted on client responsibility. Reference garments may be considered only if they align with embroidery placement and garment construction.
• Loose silhouettes cannot be resized to extreme measurements by reducing panels or embroidery work. Layered designs must remain in their original layered form.
• Front-open, layered, draped, or off-shoulder designs cannot be converted into closed shirts or basic neckline styles.
• Custom length or flare adjustments may change the look of capes and loose silhouettes. For skirts and draped pants, in-person measurements are preferred to ensure proper flare and drape.
• Only base fabric color can be customized. Embellishment and embroidery thread colors cannot be altered.
• Pants or skirts in charmeuse remain unlined. Any see-through appearance on lighter customized colors is not the brand’s responsibility.
• Changing the base fabric may alter the final appearance. The brand cannot guarantee the same fall on substituted fabrics.
• All customizations are charged separately and confirmed by the team after review.